Shipping Policy

At Nutvera, we aim to deliver your order safely, securely, and as quickly as possible across Pakistan.

1. Delivery Coverage

We currently deliver across Pakistan through trusted third-party courier services.

Delivery availability may vary depending on the customer's location and courier service coverage.

2. Order Processing

Orders are normally processed and dispatched within 1–2 business days after order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, public holidays, or periods of high order volume, processing may take slightly longer.

3. Delivery Time

Estimated delivery time is generally:

• Major Cities: 2–4 business days

• Other Areas: 3–7 business days

These are estimated delivery times and are not guaranteed. Actual delivery time may vary depending on the courier company, destination, weather conditions, public holidays, operational issues, or other circumstances beyond our control.

4. Shipping Charges

A standard shipping charge of Rs. 250 may apply to orders, unless a free-shipping offer or promotional discount is available.

Any applicable shipping charges will be displayed during the checkout process before the order is placed.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible locations across Pakistan.

Customers must provide a valid phone number and complete delivery address when placing a COD order.

Customers are requested to remain available to receive their order and cooperate with the courier for successful delivery.

6. Delivery Attempts

Our courier partner may make multiple delivery attempts depending on its operational policy.

If a customer is unavailable, cannot be contacted, provides an incorrect address or phone number, or refuses to receive the parcel, the shipment may be returned to Nutvera.

Additional shipping or return charges may apply in such cases.

7. Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery information.

Nutvera is not responsible for delivery delays or failed deliveries caused by:

• Incorrect or incomplete address

• Incorrect phone number

• Customer being unavailable

• Customer refusing the parcel

• Inability of the courier to contact the customer

If an order has not yet been dispatched, customers should contact us as soon as possible if they need to correct their delivery information.

8. Courier Delays

Once an order has been handed over to the courier, delivery is managed by the courier company.

Occasionally, delays may occur due to weather, road closures, public holidays, operational issues, high shipment volumes, or other circumstances beyond our control.

If your order is delayed, please contact us with your order number so we can assist in following up with the courier.

9. Damaged Parcels

If your parcel appears damaged or opened at the time of delivery, please contact Nutvera as soon as possible and provide clear photos or videos of the parcel and product.

Any eligible claim will be reviewed according to our Return & Refund Policy.

10. Tracking Your Order

Once your order has been dispatched, a tracking number may be provided to you through the contact information provided at checkout.

You can use the tracking number to monitor your shipment through the relevant courier service.

11. Contact Us

If you have any questions regarding shipping or your order, please contact us through our official customer support channels.

Nutvera
Website: nutvera.store
Email: nutverastore7@gmail.com
WhatsApp: 03248161208

Last Updated: June 2026