Return & Refund Policy

At Nutvera, we take pride in delivering fresh, premium-quality dry fruits, nuts, seeds, dates, and healthy snacks. Your satisfaction is important to us.

Returns & Exchanges

Due to the nature of our products, we generally do not accept returns or exchanges once an order has been delivered, unless the product is damaged, incorrect, or there is an issue with the order.

If you receive a product that is damaged, incorrect, expired, or has any quality issue, please contact us within 24 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number

• A clear photo/video of the product and packaging

• A brief description of the issue

Our team will review the complaint and, if the issue is confirmed, we may offer a replacement or refund, depending on the situation.

Damaged or Incorrect Products

If your order arrives damaged or you receive a product different from what you ordered, please contact us within 24 hours of delivery.

After verification, Nutvera may arrange a replacement or issue a refund for the affected product.

Refunds

If your refund request is approved, the refund will be processed after the issue has been verified.

The refund amount and method will depend on the payment method used for the order. Processing time may vary depending on the payment provider or bank.

For Cash on Delivery (COD) orders, we may request the necessary bank or payment details to process an approved refund.

Order Cancellation

Orders can be cancelled before they are dispatched.

Once an order has been dispatched, cancellation may not be possible. If you refuse or return a parcel after dispatch without an eligible reason, applicable shipping or return charges may be deducted from any approved refund.

Non-Returnable Items

For hygiene, freshness, and food-safety reasons, opened or used food products cannot be returned.

The following are generally non-returnable:

• Opened or used products

• Products damaged after delivery due to improper handling or storage

• Products returned without prior approval

• Products for which a complaint is made after the specified 24-hour period

Important Note

Customers are requested to check their order carefully upon delivery and contact Nutvera as soon as possible if there is any issue.

We reserve the right to review each return or refund request individually and determine the appropriate resolution.

Contact Us

For any return, refund, replacement, or order-related concerns, please contact us through our official customer support channels.

Nutvera
Website: nutvera.store
Email: nutverstore7@gmail.com

WhatsApp: 03248161208

Last Updated: June 2026